Product Capture
Camera scanning, auto capture, manual product creation and image management.
Inventory
Products, categories, prices, stock records and inventory updates.
Smart Checkout
Add items, update quantities, calculate totals and complete sales.
Terminal Payments
Select connected terminals and push checkout amounts directly to a payment device.
Account & Security
Login, password recovery, account access, privacy and account deletion.
Snaps
Understand Snap credits, supported uses, rewards and purchases.
Frequently asked questions
How do I add a product?
From Home, tap the scan area to capture a product, or select Add New Product Manually. Add the product name, category, selling price and stock information, then save.
How does Smart Checkout work?
Add products from inventory to the cart, change quantities, review totals and proceed to checkout. Available payment options may include cash, transfer, push and POS depending on your merchant configuration.
How do I push a payment to a terminal?
Choose POS during checkout, select an available connected terminal, and push the displayed amount to that terminal. Wait for the customer to complete payment before completing checkout.
What if no terminal appears?
Confirm the payment terminal is powered on, online and linked to the correct merchant account. If it still does not appear, contact support with the terminal name and serial number.
What are Snaps?
Snaps are credits used for certain features within SnapJota. Availability, rewards and purchase options can vary by platform.
How do I reset my password?
Use the password-recovery option on the login screen. If recovery fails, contact SnapJota Support.
How do I request account deletion?
Use the account-deletion option in the app where available, or email support@snapjota.com from the email address associated with your account.
Contact Support
Email support@snapjota.com for assistance.